Internet/Mobile Trading Security

 
  Your role in ensuring security
 
 
- Safeguard your user ID and password
Use a password that is at least 6 alphanumeric characters and is difficult to guess, i.e. not based on your user ID, telephone number, date of birth, sequential/repeated numbers, running/repeated alphabets or other personal information. Your password should be kept confidential and not disclosed to anyone. Memorise your password and avoid recording it anywhere. Also avoid using the same password across different websites and services. Do change your password regularly (the system will prompt you to change your password every 300 days if it has not been changed within this period). Check your last login details and notify us if you notice any doubtful logins.
   
- 2FA
Keep your 2FA Device secure with you. Notify OneKey Customer Care Centre Hotline at (65) 65663539 immediately if you have lost your 2FA Device.
   
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Check authenticity and security of website/login
Check that the URL is correct everytime you login, by comparing it against our company name UOB Kay Hian. At the login page, check that the URL changes from http:// to https:// and that a lock icon appears at the bottom of your browser.
   
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Download mobile application
Download the mobile trading application only from Apple iTunes and Google Play Store. Downloading from websites other than these could lead to using a mobile trading application that is not legitimate.

Do not hack or modify your mobile device. Doing so can make your mobile device more prone to viruses and malicious software.

   
- Always log out before closing the browser
Never leave your session unattended and log off your online session after use. Logging off closes the session. You should always log off by selecting the logout button on the top navigational bar on the right before closing the browser.
   
- Ensure you have the latest browser version
With the latest browser version, you will have the latest updated security features for that browser.
   
- Disable AutoComplete for user IDs and passwords (only applies to Internet Explorer)
The AutoComplete function saves your user ID and password in the system. You can deactivate any user ID or password being stored by following the steps below:
 
- Launch your Internet Explorer browser
- Select "Tools" >> "Internet Options"
- Select "Content" tab
- Under the "Personal Information" heading, select "AutoComplete"
- Untick "User names and passwords on forms" and click on "Clear Passwords".
- Click on "OK" and save the changes
   
- Clear your cache after each session
When you log on to our online trading system, temporary files are stored in your system's cache. These files should be cleared after each session by the following steps:
   
  Using Internet Explorer
 
- Select "Tools" >> "Internet Options"
- Select "General" tab.
- Click on the "Delete Files" button under the Temporary Internet Files.
- Tick the "Delete all offline content" and click on "OK"
- Click on "OK" and save the changes
   
- Avoid sharing or using shared / public computers
Sharing or using shared or public computers to access our online trading system is a potential security risk on your part. If you do use a shared or public computer, ensure you disable AutoComplete, log out, and clear your cache after your session.
   
- Ensure adequate security if on a wireless network
Make certain that the wireless network has been configured to incorporate some form of security, including but not limited to, data encryption.
   
- Check your account regularly and inform us immediately if you suspect unauthorized access on your account
Always check your order history regularly to ensure that all details are updated and there has been no unauthorized access on your account. If you suspect an unauthorized access, please inform us immediately.
   
- Regularly update your contact details
Keep us constantly updated to your latest contact details. This is to facilitate us contacting you if needed.
   
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Protect your computer against malicious viruses by installing and updating anti-virus software, and never install software programs from an unknown source
Certain viruses as well as programs may capture sensitive personal data without your knowledge. Prevent this from happening by constantly updating your anti-virus software and regularly scanning your system.

   
   
  For more information on Cyber Security you can visit GoSafe Online.
   
   
  Your Responsibilities and Obligations
 
  Any use of the UOBKH online trading service by you shall be in accordance with and subject to the Terms and Conditions governing such online trading at all times. Under the Terms and Conditions, you are fully responsible for the use, protection, and confidentiality of the user ID and password as well as all transactions executed through the user ID and password, regardless of whether such transactions were entered or authorized by you. It is therefore highly recommended that you should read and comply with the recommended Internet/Mobile Trading security practices. UOBKH shall not be liable for any loss, cost, expense or damage arising from any unauthorized access of the UOBKH online trading service or theft of the user ID or password.